Returns & Exchanges
Cie Luxe Brands, LLC, is the exclusive North American distributor for By Eloise, Cie Luxe California, Compagnie de Provence, I.D. Swiss Botanicals, Terra and Urban Apothecary. As such, please be advised that your credit card statement will reflect Cie Luxe Brands, LLC, for any purchases of the above brands made on www.cieluxe.com.
Every item sold on www.cieluxe.com is unconditionally guaranteed. If you are not satisfied with a purchase, please return the product to us within 14 days. To make a return by mail, please contact Customer Service: by phone at (760) 827-1400, Mon-Fri 9 A.M. – 4 P.M. PST, or email us at shop@cieluxe.com.
FOR RETURNS & EXCHANGES
All items not purchased from the www.cieluxe.com website must be returned to the original point of sale.
If you should need further information regarding our return or exchange policy, please do not hesitate to contact us.
Every item sold on www.cieluxe.com is unconditionally guaranteed. If you are not satisfied with a purchase, please return the product to us within 14 days. To make a return by mail, please contact Customer Service: by phone at (760) 827-1400, Mon-Fri 9 A.M. – 4 P.M. PST, or email us at shop@cieluxe.com.
FOR RETURNS & EXCHANGES
- Please enclose a copy of the packing slip with instructions letting us know if you would like a replacement, exchange or refund.
- If the item is damaged, please send photos to info@cieluxe.com and we can immediately ship a replacement.
- Please include a daytime phone number where we may contact you if we have any questions.
All items not purchased from the www.cieluxe.com website must be returned to the original point of sale.
If you should need further information regarding our return or exchange policy, please do not hesitate to contact us.